Thank you for choosing Explore Adventures! We strive to provide you with exceptional experiences and services. Your satisfaction is our priority.

Please read this Return & Refund Policy carefully to understand your rights and responsibilities when using our website and services.

1. Returns

1.1. Eligibility for Returns

We accept returns under the following conditions:

• The item or service must have been purchased directly from Explore Adventures.
• The return request must be initiated within 10 days from the date of purchase or booking.
• The item or service must be unused, in its original packaging, and in the same condition as when it was received.
• Some items or services may not be eligible for returns, and this will be explicitly stated in their respective product or service descriptions.
  
  
  1.2. Return Process
  
  To initiate a return, please contact our customer support team at exploreadventuresin@gmail.com or +91 8660350337 and provide the following information:
  
  -Your order or booking number.
  -Details of the item or service you wish to return.
  -The reason for the return.
  
  1.3. Return Shipping
  
  If applicable, you may be responsible for the cost of return shipping. Please follow the instructions provided by our customer support team for returning items or services.
  
  2. Refunds
  
  2.1. Eligibility for Refunds
  
  We will process refunds under the following conditions:
  
  -The return is approved after evaluation by our team.
  -Refunds will be issued using the same payment method used for the original purchase.
  -Any applicable processing fees or charges may be deducted from the refund amount.
  -Refunds may take 7 business days to process.
  
  2.2. Non-Refundable Items and Services
  
  Some items or services may be non-refundable, and this will be clearly indicated in their respective product or service descriptions.
  
  3. Cancellations
  
  3.1. Cancellations by Explore Adventures
  
  Explore Adventures reserves the right to cancel any booking or service at our discretion. In such cases, a full refund will be provided to the customer.
  
  3.2. Cancellations by Customers
  
  If you need to cancel a booking, please refer to the specific cancellation policy provided at the time of booking. Different bookings may have different cancellation terms and conditions.
  
  4. Contact Information
  
  If you have any questions or concerns about our Return & Refund Policy, please contact us at:
  
  Explore Adventures at exploreadventuresin@gmail.com or +91 8660350337
  
  5. Changes to this Policy
  
  Explore Adventures reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about any updates.
  
  By using our website and services, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

At Explore Adventures India, we are committed to delivering your adventure gear and products to your doorstep with care and efficiency. Please review our shipping policies below to understand how we handle shipping within India and to international destinations.

1. Shipping Time

We strive to process and dispatch your orders promptly. Orders placed with us will typically be shipped within 3 working days from the date of purchase.

2. Shipping Destinations

Explore Adventures India offers shipping services to customers both within India and overseas. No matter where you are, we're here to ensure you receive your adventure gear in a timely manner.

3. Shipping Methods

We use reliable and trusted courier services for both domestic and international shipments. The choice of courier may vary depending on your location and the item(s) ordered. Rest assured, we will select the best shipping method to ensure your order reaches you safely and promptly.

4. Tracking Your Shipment

Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its status. Please note that it may take a short while for tracking information to become available after shipment.

5. Shipping Costs

Shipping costs may vary based on the size, weight, and destination of your order. During the checkout process, you will be presented with the shipping options available for your order, along with their associated costs. Please select the shipping method that best suits your needs.

6. Estimated Delivery Times

Delivery times may vary based on your location and the shipping method chosen. Here are some estimated delivery times:

- Within India: 3-7 working days
- International: 7-21 working days (may vary by destination)

Please note that these are approximate delivery times, and actual delivery times may be subject to customs processing and other factors beyond our control.

7. Customs and Duties (For International Orders)

For international shipments, please be aware that customs and import duties may apply in your country. These fees are the responsibility of the customer and are not included in the purchase price or shipping costs. We recommend checking with your local customs office for information on potential duties and taxes.

If you have any questions or require assistance with your order's shipping, please don't hesitate to contact our customer support team at exploreadventuresin@gmail.com or +91 8660350337.

We're here to help you enjoy your adventures worry-free!

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